Adli Posted March 28 Posted March 28 Character: Petar_Dukic Waktu & Tanggal: 28/03/26 Barang yang dibutuhkan: 2 Desert Eagle 250 Ammo Saya membutuhkan refund karena: Jadi pada tanggal 12/03/2026 saya, dan satu lagi temen saya bernama Emilijan_Stefanovic selaku builder juga yang mendekor rumah saya secara barengan, disitu Emiljan sedang mencari cari texture, dan akhirnya memilih texture satu ini yang buktinya akan saya lampirkan, setelah dia pasang texture tersebut, kami berdua yang ada di dalam rumah langsung gamenya ngefreeze dan setelah di tunggu akhirnya ngecrash, habis itu kami mencoba login kembali namun kami mengalami bug didalam game, karena character kami berada di dalam rumah yang ngebug, kami meminta salah satu dari teman kami untuk meminta admin menjail character saya dan character Emilijan. Setelah kami berdua bebas dari jail, kami mencoba masuk lagi ke rumah itu, hasilnya tetap sama, game mengalami freeze dan tidak lama kemudian crash. Saya pikir kejadian ini hanya berlaku kepada saya dan Emilijan saja, saya mencoba menyuruh teman saya yang lain untuk masuk ke dalam, hasilnnya tetap sama. Pada saat itu kami langsung report in game, report secara forum, dan juga report secara discord, dan saat report di in game, saya mendapat balasan dan admin langsung teleport ke saya. (Heistoria, Yezky, jeypamungkas12, Limneeyxd) Disitu Heistoria bilang kepada kami untuk membawa report ini ke forum saja, dan menunggu keputusan HA. Setelah kami menunggu beberapa minggu, dan kami meminta penjelas dari Heistoria yang sedang duty, Heistoria menjawab untuk menunggu dari Tianmetal. Setelah saya lama menunggu, saya mendapat kabar dari teman saya (Dobrivorte_Marikevic), dia telah berhasil masuk kerumah saya secara tiba tiba, tapi dia memberitahu semua ruangan nya, telah di reset dari 0, tidak ada dekoran sama sekali. Saya pun langsung menuju ke rumah saya sendiri, dan ternyata benar, semua dekoran nya hilang dari awal, termasuk barang barang di dalam rumah itu seperti Schematic Desert Eagle, dan 2 buah Desert eagle dengan peluru 250 ammo, saya pikir bug respond saya sudah di respon dengan Tianmetal, namun pas saya cek di forum bug report belum ada respon sama sekali, langsung saya membawa masalah ini karena semua barang berharga saya hilang secara tiba tiba tanpa konfirmasi. Berikut adalah bukti yang berupa screenshot / video: Spoiler Berikut adalah bukti chatlog: Spoiler Chatlog dari Vlada_Sandic, yang mengkonfirmasi admin Heistoria: [19:35:10] [id:193] {FF0000}Junior Helper KennyHardian [19:35:10] [id:217] {FF0000}Administrator II BADRI [19:35:10] [id:228] {FF0000}Administrator III Heistoria [19:35:10] [id:326] {FF0000}Senior Helper Joee [19:35:10] [id:366] {FF0000}Senior Helper Nadeez [19:35:29] (( PM to [228] Heistoria: Min udah ada follow up dari high admin masalah rumah yang BUG? )) [19:35:47] (( PM from [228] Heistoria: yang di richman? )) [19:35:57] (( PM to [228] Heistoria: iya min )) [19:36:10] (( PM from [228] Heistoria: udah ada lapor itu kyknya )) [19:36:28] (( PM to [228] Heistoria: itu kira kira yang handle siapa ya min? )) [19:36:38] (( PM from [228] Heistoria: tianmetal )) Chatlog pada saat saya memindahkan Schematic Desert Eagle yang saya simpan dirumah 12/03/2026: [00:26:52] HOUSE: {FFFFFF}You've taken your {FFFF00}Desert Eagle schematic{FFFFFF} from this room [00:26:54] HOUSE: {FFFFFF}You've taken your {FFFF00}Shotgun schematic{FFFFFF} from this room [00:27:17] KEGUNAAN: /drop [gun/pot/crack/mats/cash/gascan] [00:27:20] HOUSE: {FFFFFF}You've stored your {FFFF00}Combat Pistol schematic{FFFFFF} inside this room [00:27:20] HOUSE: {FFFFFF}Move the item to your desired position within this room! [00:27:21] HOUSE: {FFFF00}Item position saved! [00:27:23] HOUSE: {FFFFFF}You've stored your {FFFF00}Silenced Pistol schematic{FFFFFF} inside this room [00:27:23] HOUSE: {FFFFFF}Move the item to your desired position within this room! [00:27:24] HOUSE: {FFFF00}Item position saved! [00:27:26] HOUSE: {FFFFFF}You've stored your {FFFF00}Shotgun schematic{FFFFFF} inside this room [00:27:26] HOUSE: {FFFFFF}Move the item to your desired position within this room! [00:27:28] HOUSE: {FFFF00}Item position saved! [00:27:36] HOUSE: {FFFFFF}You've stored your {FFFF00}Desert Eagle schematic{FFFFFF} inside this room [00:27:36] HOUSE: {FFFFFF}Move the item to your desired position within this room! [00:27:37] HOUSE: {FFFF00}Item position saved! Chatlog dimana saat saya memindahkan Desert Eagle ke rumah 19/01/2026: [13:20:09] TRUNK: {FFFFFF}Trunk data is being loaded, please wait. [13:20:10] TRUNK: {FFFFFF}You've withdrawn weapon {FFFF00}Desert Eagle {FFFFFF}from the trunk of {00FFFF}Elegant [13:20:15] FURNITURE: {FFFFFF}Furniture objects are being loaded, please wait. [13:20:36] ERROR: '/dropgun' is not a valid command! did you mean '/drop' ? [13:20:38] KEGUNAAN: /drop [gun/pot/crack/mats/cash/gascan] [13:20:39] HOUSE: {FFFFFF}You've stored your {FFFF00}Desert Eagle {FFFFFF}inside this room [13:20:39] HOUSE: {FFFFFF}Move the item to your desired position within this room! [13:21:07] TRUCKER: {ffff00}You can now do hauling missions again! [13:21:20] HOUSE: {FFFF00}Item position saved! [13:21:30] HOUSE: {FFFFFF}You've taken your {FFFF00}Desert Eagle {FFFFFF}from this room [13:21:33] HOUSE: {FFFFFF}You've stored your {FFFF00}Desert Eagle {FFFFFF}inside this room [13:21:34] HOUSE: {FFFFFF}Move the item to your desired position within this room! [13:22:34] HOUSE: {FFFF00}Item position saved! [13:23:13] HOUSE: {FFFFFF}You've taken your {FFFF00}Desert Eagle {FFFFFF}from this room [13:23:23] HOUSE: {FFFFFF}You've stored your {FFFF00}Desert Eagle {FFFFFF}inside this room [13:23:23] HOUSE: {FFFFFF}Move the item to your desired position within this room! [13:23:52] HOUSE: {FFFF00}Item position saved! [13:24:14] TRUNK: {FFFFFF}You've withdrawn weapon {FFFF00}Desert Eagle {FFFFFF}from the trunk of {00FFFF}Elegant [13:24:18] TRUNK: {FFFFFF}Trunk data is being loaded, please wait. Chatlog saat di jail 12/03/2026: [14:54:50] {00ffff}SERVER:{ffffff} Selamat datang {ffff00}Ratko_Ilic{ffffff}. [14:54:50] PAYCHECK: Pergi ke bank dan /signcheck untuk mendapatkan paycheck anda atau pergi ke salah satu ATM! [14:54:50] MOTD: {ff0000}PERHATIAN! PERHATIAN! PERHATIAN! {ffff00}VIP hilang? Gold hilang? Gunakan {00ffff}/migratevip [14:54:50] SERVER: {FFFFFF}Anda terakhir login {FFFF00}10/03/2026 [14:54:50] {00ffff}SERVER: {ffffff}Today is {ffff00}Thu 12 Mar 2026, 14:57:00 [14:55:15] REPORT: {ffffff}Your report has been issued to the queue, use '{ffff00}/reports{ffffff}' to see your report [14:55:32] RESPOND: {ff0000}Kasha {FFFFCC}has responded to your report [14:55:51] ERROR: No queued reports! [14:56:02] AdmCmd: Petar_Dukic has been remote-jailed by Kasha for 1 minutes. [14:56:02] Reason: Character bug. [14:56:03] AdmCmd: Emilijan_Stefanovic has been remote-jailed by jeypamungkas12 for 1 minutes. [14:56:03] Reason: Bug. [14:56:14] (( PM from [225] Kasha: ciba )) [14:56:24] (( PM to [225] Kasha: makasihh )) Chatlog saat ada admin: [19:39:00] Petar Dukic: (( hai )) [19:39:30] SERVER: {FF0000}Janvier Rosaire {FFFF00}has left the server. (Timeout / Lost Connection / Crash) [19:39:40] STUCK: {FFFFFF}Laporan stuck kamu telah dikirim kepada staff yang sedang online! [19:39:48] STUCK: {FF0000}ZulRizki {FFFFFF}telah membantu kamu untuk unstuck [19:40:17] {ff0000}Limneeyxd: {ffffff}(( bentar ya )) [19:40:22] Petar Dukic: (( oke min, makasih banyak yaa )) [19:40:22] Vlada Sandic: (( oke mings )) [19:40:36] {ff0000}Limneeyxd: {ffffff}(( lagi di laporan ke HA sama staff yezky )) [19:40:41] Vlada Sandic: (( oke mins )) [19:40:48] Petar Dukic: (( tadi siang juga udah report forum sama di dc )) [19:40:50] Vlada Sandic: (( bukber dimana ming )) [19:41:03] {ff0000}Limneeyxd: {ffffff}(( itu yang di forum )) [19:41:04] {ff0000}Limneeyxd: {ffffff}(( tebet )) [19:41:08] {ff0000}Limneeyxd: {ffffff}(( ikut kalian? )) [19:41:10] Vlada Sandic: (( oalahh )) [19:41:12] Vlada Sandic: (( jaksel? )) [19:41:16] {ff0000}Limneeyxd: {ffffff}(( iya jaksel )) [19:41:18] Vlada Sandic: (( deket mananya? )) [19:41:23] {ff0000}Limneeyxd: {ffffff}(( kurang tau dah )) [19:41:27] {ff0000}Limneeyxd: {ffffff}(( pokoknya di tebet itu )) [19:41:36] Vlada Sandic: (( bandung belum ada euy )) [19:41:45] {ff0000}Limneeyxd: {ffffff}(( turun lu botak )) [19:41:49] Derward Bricheese: (( apaan )) [19:41:52] {ff0000}Limneeyxd: {ffffff}(( turun )) [19:41:57] {ff0000}Limneeyxd: {ffffff}(( masuk sini )) [19:41:59] Vlada Sandic: (( coba masuk bang )) [19:42:09] {ff0000}Limneeyxd: {ffffff}(( wkwkw )) [19:42:12] Petar Dukic: (( wwkkwkw )) [19:42:14] Vlada Sandic: (( oakwoakwaow )) [19:42:16] {ff0000}Limneeyxd: {ffffff}(( yo )) [19:42:19] {ff0000}Heistoria: {ffffff}(( pepek )) [19:42:20] {ff0000}Limneeyxd: {ffffff}(( coba masuk sini )) [19:42:21] {ff0000}Heistoria: {ffffff}(( sabar )) [19:42:26] {ff0000}Limneeyxd: {ffffff}(( mak )) [19:43:12] {ff0000}Limneeyxd: {ffffff}(( udh lu forward ger? )) [19:43:22] Janvier Rosaire says: Udah [19:43:41] {ff0000}Limneeyxd: {ffffff}(( tuh ges says thank ke staff yezky )) [19:43:49] Petar Dukic: (( makasih min yezskyy )) [19:43:49] {ff0000}Limneeyxd: {ffffff}(( nanti di fix kalo udh di lihat HA )) [19:43:57] Vlada Sandic: (( udah bisa masuk? )) [19:44:02] {ff0000}Limneeyxd: {ffffff}(( belum )) [19:44:13] Vlada Sandic: (( temen saya udah upload forum report juga di forum )) [19:44:19] {ff0000}Limneeyxd: {ffffff}(( sementara waktu jangan di lock dulu rumahnya )) [19:44:21] Petar Dukic: (( makasih banyak minnn, udah bantuin )) [19:44:22] Derward Bricheese: (( bug ini rumah )) [19:44:24] Petar Dukic: (( oke )) [19:44:24] {ff0000}Limneeyxd: {ffffff}(( tapi jgn di sebarin ke orang orang )) [19:44:25] Vlada Sandic: (( oke makasih min )) [19:44:27] {ff0000}Limneeyxd: {ffffff}(( nanti pada bug )) [19:44:27] Vlada Sandic: (( hahahaha )) [19:44:28] Derward Bricheese: (( langsung ngefreeze )) [19:44:37] Vlada Sandic: (( bikin bansos disini )) [19:44:43] Vlada Sandic: (( syarat nya msauk dulu )) [19:44:46] Petar Dukic: (( udah makan 5 korban ini rumah wkwkw )) [19:45:00] {ff0000}Limneeyxd: {ffffff}(( lu jelasin gak di forum )) [19:45:04] Vlada Sandic: (( jelasin )) [19:45:07] Petar Dukic: (( udah )) [19:45:08] {ff0000}Limneeyxd: {ffffff}(( kenapa ini rumah bisa bug )) [19:45:12] {ff0000}Limneeyxd: {ffffff}(( lu masukin furni apa emg )) [19:45:19] Vlada Sandic: (( texture )) [19:45:34] Janvier Rosaire says: Mas [19:45:35] Petar Dukic: (( jadi tadi tuh naro structure, terus nyoba nyoba texture, pas nyoba texture satu ini langsung nge crash )- [19:45:35] -) [19:45:38] Janvier Rosaire says: Mas petar [19:45:44] Petar Dukic says: Halo [19:45:49] Janvier Rosaire says: Ini yg dekor discord nya Goofyy7777.com bukan? [19:45:54] Petar Dukic says: Iya [19:46:11] {ff0000}Limneeyxd: {ffffff}(( yaudah gw lanjut dulu )) [19:46:13] Petar Dukic says: Nama forumnya betray [19:46:21] {ff0000}Limneeyxd: {ffffff}(( jgn di sebarin ke orang orang ya kalo rumah mu bug )) [19:46:28] {ff0000}Limneeyxd: {ffffff}(( nanti di buat tempat jail )) [19:46:29] Petar Dukic: (( okee min )) [19:46:48] Saving screenshot as samp_12_03_2026_19_46_48.png. [19:46:52] {ff0000}Yezky: {ffffff}(( ic nya siapa )) [19:46:53] {ff0000}Yezky: {ffffff}(( tau ga )) [19:46:53] Derward Bricheese: (( di kunci dulu bisa gak rumahnya? )) [19:46:57] Petar Dukic: (( bisa )) [19:47:02] {ff0000}Yezky: {ffffff}(( kunci dulu mas )) [19:47:03] Derward Bricheese: (( kunci aja dulu, biar gaada korban )) [19:47:03] Petar Dukic says: Emiljan_Stefanovic [19:47:04] {ff0000}Yezky: {ffffff}(( bahaya )) [19:47:29] Vlada Sandic: (( kunci apa jangan min/ )) [19:47:31] {ff0000}Yezky: {ffffff}(( bener itu? )) [19:47:34] {ff0000}Yezky: {ffffff}(( nickname buildenrya )) [19:47:37] Petar Dukic: (( bener, temen saya )) [19:47:42] {ff0000}Yezky: {ffffff}(( nickame yg bener )) [19:47:48] Petar Dukic: (( bener Emiljan_Stefanovic )) [19:47:51] {ff0000}Limneeyxd: {ffffff}(( apa kata bang ian ger? )) [19:48:02] {ff0000}Yezky: {ffffff}(( character not found )) [19:48:06] {ff0000}Yezky: {ffffff}(( oke doang lem )) [19:48:08] {ff0000}Yezky: {ffffff}(( mau di urus kayanya )) [19:48:15] Petar Dukic says: Emilijan_Stefanovic gada? [19:48:50] AdmCmd: {FFFF00}Matthew_Hahkethomemah {FF6347}has been warned by {FF0000}Kasha{FF6347}, Total: 2 [19:48:50] Reason: Ban Evader. [19:48:53] AdmCmd: {FFFF00}Matthew_Hahkethomemah {FF6347}has been warned by {FF0000}Kasha{FF6347}, Total: 3 [19:48:53] Reason: RTM. [19:49:14] {ff0000}Limneeyxd: {ffffff}(( ayo tak cabut )) [19:49:21] Vlada Sandic: (( makasih ya min )) [19:49:26] Petar Dukic says: Makasih banyak minn [19:49:29] {ff0000}Limneeyxd: {ffffff}(( sama-sama mas )) [19:49:49] Derward Bricheese: (( oke duluan ya mas, kunci saja dulu rumahnya ya )) [19:49:52] Petar Dukic: (( wokee ))
Arcane Posted April 6 Posted April 6 Bukti laporan yang dikirim ke forum atau Discord-nya ada? Kalau ada saya mau lihat.
Adli Posted April 6 Author Posted April 6 ini min temen saya yang report masalah Texture nya di discord dan forum bug report jgrp
Arcane Posted April 6 Posted April 6 Berdasarkan ketentuan barang yang bisa di-refund pada thread di bawah ini: Schematic tidak bisa di-refund. Senjata juga hanya dapat dikembalikan dalam bentuk peluru standar. Apakah kamu setuju?
Sharinggan Posted April 7 Posted April 7 Accepted, silahkan ke tempat asuransi lalu gunakan command '/autorefund' untuk menclaim refund ini secara automatis
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